Privacy Policy

Here at The Exeter Clinic, we are committed to protecting your private data. For more details about our Privacy Policy, please read on.

What information we collect and how we use it

To aid your treatment or as part of purchasing something from The Exeter Clinic you will normally provide us with information, such as your name, email address, postal address, medical information and payment information. We will store your information on an electronic patient record system which is fully password protected.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including where it is necessary for the purposes of the provision of health care as needed to provide our services, such as:

When we use your information to fulfil your podiatry assessment and treatment.
When you have provided consent, which you may revoke at any time, such as by signing up for our mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

Appointment reminders, appointment confirmation and keeping in touch.

From time to time we may wish to contact you to confirm the details of your appointment booking and to remind you of upcoming appointments to reduce the risk of you missing your appointment, resulting in a charge. It is also used to remind you that you are due to arrange an appointment i.e. an annual review to ensure you receive appropriately timed care. We may also supply you with material which may include product offers and newsletters.

Information Sharing and Disclosure

We share your personal information for very limited reasons and in limited circumstances, as follows:

Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
Service providers. We engage certain trusted third parties to perform functions and provide services to our business. We will share your personal information with these third parties, but only to the extent necessary to perform these services. This may include the use of a computerised transcribing service during consultations to help create and maintain accurate patient health records. This transcribing service will only be used with your express prior knowledge and consent.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For customers who are not patients but may have bought products from our business, we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

Access. You have the right to access and receive a copy of the personal information we hold about you by using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
Object. You can object to (i) Our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

Your Consent

By using The Exeter Clinic’s website, you are consenting to the collection and use of your personal information by The Exeter Clinic as described above.

We sometimes place small data files called cookies on your device. Most big websites do this too.

What is a cookie?

A cookie is a text file containing a small amount of data which is downloaded to your computer when you visit our website. The vast majority of websites use cookies and tracking technologies. Cookies are useful because they help us arrange the content and layout of our website and recognise those computers that have been to our website before. They allow us to remember your preference settings and play an important role in helping us to enhance the usability and performance of our website and your experience using it. Some cookies are also essential to enable you to move around our website and use its features. They also help us to identify which of our webpages are the most popular and the types of journey visitors have to our website.

How do we use cookies?

When you access our website, you will receive a message advising you that we have placed some cookies on your computer. If you continue to use our website, further cookies may be placed on your computer to optimise your experience on our website and to help us understand how we can improve them.

If you don’t want us to place cookies on your computer then there are a number of ways you can opt out – setting your browser either to reject all cookies, to only allow “trusted” sites to set them, to accept only those cookies from those websites which you are currently on.

The cookies on our site are broken down into three categories – Essential, Advertising and Analytics. Essential cookies are needed for our site to function and can therefore not be turned off. All other cookies can be turned off, if desired. Please remember – if you do delete all your cookies, some features of our website will not work and your experience on our website may be affected.

Our classification of cookies

We have reviewed all the cookies we use and have divided them into three categories:

Essential
Advertising
Analytics

Essential

These cookies are essential to enable you to move around our website and use its features. Without these cookies, our websites won’t work properly.

Advertising

We do not accept advertising from any other organisation on our website.

Cookies also help us to identify which of our blog posts are the most popular and the types of journey visitors have to our website. We also include links to social networks like Facebook who may subsequently use information about your visit to target advertising to you on their websites.

Analytics

Our analytics cookies collect anonymous and aggregated information about how visitors use our website and help us improve how our website works.

How to control cookies

You can control and/or delete these cookies as you wish – for details, we advise you go to aboutcookies.org. As we mentioned before you can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. In accordance with the General Data Protection Regulation, we will not store your cookies for any longer than we believe is necessary.